Frequently Asked Questions
Orders & Purchases
Can I order online?
Can I order online?
At this time, purchases cannot be completed online. However, you can browse our full selection and add items you’re interested in to a quote request directly on our website. Once your request is submitted, one of our knowledgeable sales experts at Leon’s Outlet Bathurst will reach out to provide pricing, availability, and any additional details you need.
When you’re ready to move forward, your purchase can be completed in-store or over the phone with the help of our team. We’re here to make the process easy and ensure you get the right product at the best value.
Can I order by phone?
Can I order by phone?
Yes, we accept phone orders. If you know the SKU number of the item you wish to purchase, we gladly accept a small deposit ($50 by major credit card) over the phone to reserve your item. Just call the Leon's store nearest you.
Do you offer a warranty?
Do you offer a warranty?
All merchandise purchased at Leon’s (excluding markdown and "As Is" sales) are covered by the manufacturer’s warranty. If a problem should arise please contact us. We promise we will do whatever we can to make you happy. If you would like to learn more about our protection plans, click here.
Returns & Exchange
What is your returns policy?
What is your returns policy?
To start a return, please contact our support team with your order number and details about your purchase. Returns are reviewed on a case-by-case basis, and our team will guide you through the available options.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Due to the nature of open box and floor model purchases, exchanges or replacements are not available. However, if you experience any issues with your item, please contact us — our team will arrange for a repair or service solution where possible.
What if my merchandise arrives damaged?
What if my merchandise arrives damaged?
If any damage is found when opening your furniture or appliance order, simply call our customer service department of your Leon's store within 3 days of receipt. Furniture and appliances will be repaired free of charge by Leon's or our agent. If the item cannot be repaired you will be offered an exact replacement at no extra charge. A reselection will be offered if no replacement is available.
All electronic sales are covered under the manufacturer warranty. A card detailing this warranty is packed with each article and is honoured by any of the manufacturer's approved service depots. Items cannot be exchanged without authorization from the manufacturer. If picked up the item must be returned by you. Our trucks will exchange delivered items only.
Delivery & Pick-Ups
How will my order be delivered?
How will my order be delivered?
Leon's delivers thousands of orders every day, quickly and efficiently. When you make your purchase in-store, your sales associate will arrange delivery details with you and provide a Delivery Document Number — this is the reference number used to schedule and track your delivery.
Our local delivery team will then contact you with your delivery date and any updates as your order moves through the process. You’ll also have direct contact information for our service representatives, who can assist with any questions before or after your delivery.
At Leon’s, we take pride in providing reliable delivery service and ensuring your purchase arrives safely and on time.
When will my order be delivered?
When will my order be delivered?
Thanks to Leon’s extensive network of stores and warehouses, most in-stock items are delivered quickly — often within just a few days. When you make your purchase in-store, your sales associate will help you choose a convenient delivery date based on product availability and delivery schedules in your area.
We do our best to coordinate delivery times that work for you, and you’ll always know exactly when to expect your merchandise. Prefer to pick up your order instead? Many items are available for free pickup directly from your local Leon’s location.
At Leon’s, we make getting your new furniture or appliance fast, flexible, and easy.
Can I change my delivery date?
Can I change my delivery date?
Yes, the delivery date of your order can be changed — up until 48 hours before your delivery date. To change the date of delivery, simply contact your delivery store to update the date on your order.
Will my furniture be assembled for me?
Will my furniture be assembled for me?
We will uncrate or unpack your new furniture purchase (with the exception of ready to assemble products) and we will set it in place.
Do you install appliances and electronics?
Do you install appliances and electronics?
For delivery of appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges, we will uncrate and move your new purchase into place, but for insurance reasons our drivers cannot connect it to electrical, plumbing or gas outlets. All built-in appliances, such as wall ovens and microwaves, will be left in cartons unless otherwise requested.
Smaller electronic items will be left in their original packaging. Larger size televisions will be removed from the carton. We do not mount or connect any electronics. A restocking fee may apply if uncrated televisions do not fit through doorways or into basements. Please measure the unit and your premises prior to delivery.
Can I cancel my order?
Can I cancel my order?
Once you place your order, you will receive the contact information of your delivery / pickup store, who will assist you with cancellation requests.
NOTE: Special Order products cannot be cancelled.
Can you deliver outside Canada?
Can you deliver outside Canada?
Sorry, we cannot deliver outside Canada at this time.
Pricing & Payments
Are the prices displayed online guaranteed?
Are the prices displayed online guaranteed?
Leon's makes every attempt to maintain the lowest prices on the items we offer, but price changes do occur, sometimes overnight. As a result, prices on items displayed online are subject to change.
Request a quote online for exact pricing of items or visit us in-store and talk with a sales representative.
Please also note that promotions on Leon's expire at midnight Eastern Time on the date indicated online.
What types of payments do you accept?
What types of payments do you accept?
Leon's accepts Visa (credit and debit), MasterCard, and American Express as types of payment. We also accept The Leon's FlexitiCard for financing.
Because we are not able to validate card addresses and security codes, we also cannot accept credit cards issued outside the United States and Canada at this time.
Do you sell Gift Cards?
Do you sell Gift Cards?
Yes we do have gift cards available for sale in our store locations. Cards may be purchased in any denomination and may be used at any of our Leon's store locations across Canada.
Do you accept COD orders?
Do you accept COD orders?
We cannot accept COD orders. All orders must be paid in full prior to delivery.
Protection Plans
Do you offer protection for the products you sell?
Do you offer protection for the products you sell?
Yes, we offer protection plans for upholstered and leather furniture, mattresses, and extended warranties for appliances and electronics.
Where can I see more details about these protection programs?
Where can I see more details about these protection programs?
Click here for details of our protection plans:
Financing
What do I need to qualify for your finance plans?
What do I need to qualify for your finance plans?
You must have a Leon's FlexitiCard in order to qualify for our finance plans.
How do I apply for a Leon's FlexitiCard?
How do I apply for a Leon's FlexitiCard?
You may apply for a Leon's FlexitiCard in one of our store locations or online. Applying is a breeze. Get instant financing** and use your card right away. Click here to learn more
** Conditional upon ID verification and on approved credit and valid email address required. Applications may be subject to a secondary, manual review.
What do I need to qualify for a Leon's FlexitiCard?
What do I need to qualify for a Leon's FlexitiCard?
You must be a resident of Canada. You will need to be at least the age of majority in your province or territory of residence, have a valid form of ID and will need to fill out an application. All applications are submitted to Flexiti for approval.
How do I know if I am approved?
How do I know if I am approved?
You will receive a welcome email after completing your application. Your FlexitiCard will arrive by mail within 10-15 days of approval. In the meantime, you can use the account number found in your welcome email or monthly statements to make purchases. You may also contact Flexiti at 1-877-259-3745 with any inquiries.
Where can I make a payment to my Flexiti account?
Where can I make a payment to my Flexiti account?
An easy way to pay is through your bank’s online banking bill payment system. Simply add Flexiti (Flexiti Financial) as a payee. You can also send a cheque to the address below – make sure you include your account number on the cheque to avoid delays.
Flexiti Financial Attention: Account Services – Payment Processing P.O. Box 340, Orangeville, ON, L9W 2Z7.
Don’t forget to register your account at my.flexiti.com to view your statements and other account details.
Accessbility
How do I obtain information about accessibility at Leon’s?
How do I obtain information about accessibility at Leon’s?
Leon’s Outlet Bathurst is committed to providing the best possible service to all of our valued customers, including customers with disabilities. If you require special accessibility accommodation please speak directly with a manager at your nearest Leon’s location, or email your request to bathurstleons@gmail.com. Someone will respond to you within 72 business hours. We will do everything reasonable to meet and exceed your expectations and make your experience with Leon’s Outlet Bathurst as positive and comfortable as possible.